Shipping and Return Policy
Please allow up to 2 business days for orders to ship after transmittal and processing.
Please allow 5 to 10 business days for your item(s) to arrive.
Please be aware that vendors that offer custom made items will take longer to ship. Specific information on time needed is posted on each custom made item's web page.
Shipping to a military address (APO, FPO) works differently than regular shipping. The US Postal Service delivers directly to the military postal system and then they take over and deliver to the various military bases. Once the shipment leaves the US Postal Service, the shipment can no longer be tracked. Please be aware that the military may confiscate some items that do not conform to their list of accepted items. You can find further information on shipping to military addresses at USPS.com.
We ship via USPS within the United States and Canada.
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order.
For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.
We cannot control delivery errors, especially if your address is not 100% complete.
Returns
For sanitary/hygienic purposes, ALL SALES ARE FINAL.
When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at returns@ordersupport.com for an RMA. Please return the items in their original packaging within 30 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will NOT issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
In your return package please include:
- The packing slip.
- A note telling us what the problem was.
- A note stating whether you would like a refund or an exchange for another item.
- If you do not include a note, you may not be refunded! Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
If you have questions, please email: admin@feelpurebliss.com.
